Shipping & Returns

Shipping Policy — Officially Watchly

Where we ship We currently ship within the United States only, including all 50 states. We don't ship internationally at this time.

Shipping cost Standard shipping is free on every order.

Processing time Orders are processed within 1–3 business days, not counting weekends and US holidays. You can cancel within 24 hours of placing your order for a full refund. After that, your order may already be in progress and can't be canceled.

Delivery time Once your order ships, delivery usually takes 6–15 business days. Delivery times are estimates, and carrier delays, weather or busy seasons can sometimes make them longer. If we can't ship your order within the estimated time, we'll tell you and give you the choice to cancel for a full refund.

Multiple packages Some orders ship directly from our fulfillment partners. If you order more than one item, they may arrive in separate packages on different days.

Order tracking When your order ships, we'll email you tracking details where they're available. You can also check your order status in your account on our site.

Shipping address Please check that your shipping address is complete and correct before you place your order. We can't redirect a package once it has shipped. If an order is returned to us because the address was wrong or incomplete, or it's marked delivered to the address you gave us, we can't send a free replacement.

Lost or undelivered orders If your order hasn't arrived within 30 days of shipping, email us and we'll send a replacement or a full refund.

Damaged or incorrect items If your order arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, and you won't need to send the item back.

Contact: orders@officiallywatchly.com